Shipping Info

<p><strong>The short version:</strong> we dispatch in 1–5 business days. Delivery is 7–20 business days in the US and 10–25 business days internationally. Tracking arrives by email the moment your order leaves.</p>

<h2>How long until my order ships?</h2>

<p>One to five business days from the day you order.</p>

<p>As soon as it ships we email your shipping confirmation and tracking number to the address you used at checkout. If it goes out on day two, you hear from us on day two.</p>

<h2>It's been five business days and I have no tracking number.</h2>

<p>Check your junk and spam folders first. Shipping confirmations get filtered there routinely.</p>

<p>If it isn't there, email us. We'll find it.</p>

<h2>It's past the fifth business day and my order still hasn't shipped.</h2>

<p>We already know. Anything that hasn't moved by the sixth business day has been escalated to our fulfilment team — you don't need to chase it.</p>

<p>Give us three more business days. Within that time we'll send you an update with your tracking number.</p>

<h2>Where is my order?</h2>

<p>Delivery windows, counted in business days from dispatch:</p>

<ul>
<li><strong>United States —</strong> 7 to 20 business days</li>
<li><strong>International —</strong> 10 to 25 business days</li>
</ul>

<p><a href="/apps/parcelpanel">Track your order</a> any time.</p>

<h2>My tracking number isn't showing any movement.</h2>

<p>If you're still inside the 7–20 or 10–25 business day window, this is usually nothing to worry about. The reasons:</p>

<ul>
<li>The first scan often doesn't happen until the package reaches a regional hub near you. During peak periods, when carriers process packages in bulk, that can take a while — and until that first scan, the carrier hasn't formally confirmed receipt.</li>
<li>On some routes the first scan only happens at delivery.</li>
<li>Tracking databases lag behind the package itself.</li>
<li>Some shipments — Standard International in particular — aren't trackable at all. Your package is still coming, and it will arrive by the 20th or 25th business day at the latest.</li>
</ul>

<h2>It's past 20 business days (US) or 25 business days (international).</h2>

<p>If your tracking information still hasn't changed by then, allow another five business days. Packages that run long typically arrive on or shortly after the 20th or 25th business day.</p>

<h2>It's past 30 business days (US) or 35 business days (international).</h2>

<p>Now it's our problem to solve, not yours to worry about.</p>

<p>We have a team watching delays like this one, and it goes to our fulfilment manager to resolve. We'll investigate and follow up by email within two to five business days. You don't need to do anything in the meantime.</p>

<p>If your order still hasn't arrived 30 days after purchase and tracking doesn't show it as delivered, you're entitled to a free replacement — see our returns page.</p>

<h2>How are delivery dates calculated?</h2>

<p>Projected ship date, plus transit time.</p>

<p>Transit time depends on the shipping speed you choose. We count it in business days and exclude Saturdays and Sundays, unless a weekend delivery option was offered to you at checkout. Holidays are factored in.</p>

<p>For certain delivery dates you may see an <strong>"order within"</strong> countdown. That's the window to place your order to hit the delivery date shown. That date can still change before you finish checking out — the date confirmed in your order confirmation email is the one that counts.</p>

<h2>What does Free Shipping mean for timing?</h2>

<p>Delivery within 7 to 25 business days.</p>

<p>To keep shipping free we route orders by the most cost-effective method available, so dispatch can take a little longer than you'd expect. If your order hasn't shipped yet, it's still on track — it will arrive inside the 7 to 25 business day window.</p>

<h2>Do you offer expedited shipping?</h2>

<p>Rarely. Keeping our prices where they are means we seldom offer it.</p>

<p>When it is available, you'll see it on the shipping step at checkout. Expedited delivery runs 7 to 15 business days in the US and 10 to 20 business days internationally.</p>

<h2>Still stuck?</h2>

<p>Email <a href="mailto:support@tryatrani.com">support@tryatrani.com</a> with your order number. We answer within one business day, Monday to Friday, 9–5 Eastern.</p>

<p>— The ATRANI Support Team</p>

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